Privacy Policy

1. Our Commitment to Privacy

Samaritans for Children is committed to handling personal information with care, confidentiality, dignity, and integrity. As an organisation serving vulnerable children, families, and communities, we understand the importance of protecting information shared with us through this website, contact forms, donations, partnerships, volunteer inquiries, and programme communication.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and how you can contact us about your privacy.

2. Information We May Collect

We may collect information that you voluntarily provide when you contact us, donate, subscribe, volunteer, partner with us, or request information about our work.

• Name and contact details such as phone number, email address, or physical address.
• Donation-related details needed to acknowledge or follow up on support.
• Volunteer or partnership information submitted through forms or communication.
• Messages, inquiries, prayer requests, or feedback sent to Samaritans for Children.
• Photos, videos, testimonies, or stories shared with permission for impact reporting.
• Basic website usage information such as pages visited, device type, and browser information.

3. How We Use Information

Information collected by Samaritans for Children is used only for purposes connected to our mission, communication, programme work, support, and accountability.

• To respond to inquiries, requests, messages, or contact forms.
• To communicate with donors, volunteers, partners, and community members.
• To process, acknowledge, and follow up on donations or support.
• To organise outreach, programmes, volunteer activities, and community engagements.
• To share updates, testimonies, newsletters, impact stories, and programme information.
• To improve our website, communication, services, and user experience.
• To maintain transparency, accountability, and responsible administration.

4. Children’s Privacy and Protection

Because Samaritans for Children works with vulnerable children and families, we treat children’s information with special care. We do not knowingly publish personal details of children in a way that exposes them to harm, embarrassment, exploitation, or unnecessary risk.

When using children’s photos, videos, testimonies, or stories for awareness and impact reporting, we aim to do so respectfully, responsibly, and with appropriate permission.

5. Donations and Support Information

If you support Samaritans for Children through donations or other contributions, we may use your contact information to acknowledge your support, issue follow-up communication, provide updates, or respond to questions about giving.

We do not sell donor information. Donation-related information is handled with confidentiality and used only for legitimate organisational, accountability, and communication purposes.

6. Photos, Videos, Testimonies and Stories

Samaritans for Children may share pictures, videos, testimonies, and stories to show the impact of our work and encourage support for vulnerable children, families, and communities.

We seek to present all people with dignity and respect. If a person or guardian requests the removal of a photo, video, or story that concerns them, we shall review the request and respond appropriately.

7. Sharing of Information

Samaritans for Children does not sell personal information. We may only share information where it is necessary for legitimate organisational purposes, legal compliance, donor accountability, programme delivery, safeguarding, or trusted service support.

• With authorised staff, volunteers, or representatives who need the information to serve.
• With trusted partners where necessary for programme implementation or follow-up.
• When required by law, safety, safeguarding, or accountability obligations.
• With service providers that help operate the website or communication systems.

8. Cookies and Website Analytics

Our website may use basic cookies or analytics tools to understand how visitors use the site, improve performance, and make information easier to access. This may include information such as pages visited, browser type, device type, and general usage patterns.

You may disable cookies through your browser settings, although some parts of the website may not work as expected.

9. Data Security

We take reasonable steps to protect information submitted through our website and communication channels. However, no internet-based system can be guaranteed to be completely secure.

We encourage users not to submit sensitive personal, financial, medical, or child protection information through public or unsecured channels unless specifically requested through an appropriate process.

10. Your Rights and Choices

You may contact Samaritans for Children to request correction, review, or removal of personal information you have shared with us, subject to legal, safeguarding, accountability, or administrative requirements.

• You may ask us to update incorrect contact information.
• You may request not to receive non-essential communication.
• You may ask questions about how your information is used.
• You may request review of photos, videos, or stories involving you or your dependants.

11. Third-Party Links

Our website may contain links to external websites, social media platforms, payment channels, partner pages, or other resources. Samaritans for Children is not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of any external platforms they use.

12. Updates to This Policy

Samaritans for Children may update this Privacy Policy from time to time to reflect changes in our website, programmes, communication methods, or legal requirements. The updated version will be posted on this page.